PolicIES
PRIVACY POLICY
Our commitment to your privacy
Your privacy is important to us, therefore to better protect your privacy we provide this notice explaining our online information practices. Our web site also contains no objectionable material and is considered to be "child safe." We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Classic Elegance possible and to enhance your overall experience with our services. This notice is available at the bottom of every single page on the website.
What information do we collect? How do we use it?
Your information is not collected for use in any manner except for normal sales, accounting and shipping practices, or used to respond to inquiries. When you order, we need to know your name, e-mail address, mailing address, and/or phone number. This allows us to provide estimates, discuss a purchase or inquiry, process and fill orders, and provide notification of order status. Your phone number may be necessary for shipping or inquiry response. Phone numbers will not be used for sales calls. We do not make our customer list available.
If you supply us with your postal or email address online, you will only be contacted with regard to your specific inquiry. Please contact us at [email protected] if you have further questions.
Our website collects no session information. Any details you enter and submit, such as name, address, email address, etc. are used only for your specific inquiry or purchase.
Any information we do collect will be used in accordance with applicable laws to comply with legal requirements. If requested, we will use your postal/email address to send you information about products, services, or in support of a transaction. We may also use personal information for internal audits, research or analysis in order to operate and improve our technologies and/or services.
How do we protect customer information?
Personal information is not disclosed to third parties. Only that information which is needed to complete a transaction is required. Financial information with regard to purchases is handled exclusively through your own PayPal account in accordance with PayPal’s established policies and procedures.
Your e-mail address will never be sold to a third party. Occasionally, we conduct internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems. We restrict access to personal information to Classic Elegance employees and shipping agents who need to know that information in order to complete transactions or provide services.
Your consent
By using our web site, you consent to the collection and use of information by Classic Elegance LLC as stated above in this policy. Any change to our privacy policy will be posted on this page, covering what information we collect, how we utilize it and under what circumstances we may disclose it.
Tell us what you think
We always welcome your questions and comments about the security and privacy of your information. Please email us at [email protected].
TERMS OF USE
Indemnification
You agree to indemnify, defend, and hold harmless Classic Elegance, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your use (including negligent or wrongful conduct) by you or any other person accessing the site.
Dispute Resolution
By use of this site and/or our company's services, you agree to resolve any and all disputes or claims under the laws and jurisdiction of the State of Delaware.
Third-Party Links
In an attempt to provide increased value to our visitors, Classic Elegance, LLC may, from time to time, link to sites operated by third parties. However, even if the third party is affiliated with Classic Elegance, LLC, Classic Elegance, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Classic Elegance, LLC. These linked sites are only for your convenience and therefore access them at your own risk. Nonetheless, Classic Elegance, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
SHIPPING & HANDLING POLICY
Shipping Goals
Since all shipments were not “created equal”, our goal at Classic Elegance, LLC is to provide the best possible shipping experience for each specific purchase and delivery location.
Where We Ship
Classic Elegance LLC will ship to any accessible destination within the 48 Contiguous United States.
We do not ship outside the 48 Contiguous United States.
A destination is either Local Area or Non-local area.
Local Area is defined as within 250 Google Maps driving miles of our shop address.
Non-local Area is therefore defined as not within 250 Google Maps driving miles of Wilmington, Delaware.
How We Ship
For “Local Area Delivery”, Classic Elegance will provide direct delivery of your purchase using “White Glove” service via enclosed company truck or trailer.
For “Non-local Area Delivery", Classic Elegance will utilize a freight shipper of our choosing that provides similar “White Glove” delivery.
For Non-Freight class items, such as Journals, capable of traveling through mail, we use the US Post Office, Fed Ex or UPS.
Shipping & Handling fees are typically based on the purchased item’s crate dimensions, packaged final weight, and the final destination address and accessibility. Shipping can be a significant expense, but to keep things simple and less expensive to the customer, Classic Elegance charges a Flat Rate fee of $500 to cover all regular shipping charges for your order, per package shipped, regardless of distance. All shipments are completely inspected and photographed by Classic Elegance against pre-shipment damage.
Because our shipping process is designed to optimize a damage free delivery, please allow 7-10 days for shipping confirmation. We will provide tracking information when available.
Return/Exchange Policy
Classic Elegance LLC strictly maintains a “no returns or exchanges” policy. ALL SALES ARE FINAL. Refunds are not given for any reason on any invoice, no exceptions. Once your invoice remittance has cleared and your item(s) has/have been packaged for delivery, purchases cannot be canceled for any reason. We do not accept special orders. All items offered for sale by Classic Elegance, LLC are “as is”.
Why this policy? First, as protection against the unmitigated growth of fraud in the online marketplace, mounting business losses in unrecoverable goods as well as the rapid growth of payment disputes. We have extraordinary internal standards for quality in both restoration and care of our furniture. All pieces are thoroughly photographically documented as well as described in detail as to their condition when they are offered for sale. Purchases are also photographically confirmed as without damage or defect at the time of shipment.
Second, we custom make shipping crates made to fit each shipped item, lined with protective foam and secured in place within the crate. Each piece is bubble wrap protected and covered before the crate is sealed. We go to the same extraordinary lengths to package and document your furniture as we go in restoring it. Crating one item can take up to two days. It would be a waste of our time to spend a month restoring one chair, just to have it damaged in shipping.
Third, at Classic Elegance LLC, we go to extraordinary lengths to ensure you, our customers, understand what you are buying, can see exactly what the items look like from numerous angles and viewpoints in clear lighting, and that our furniture pieces are also verbally described honestly to the best of our knowledge, accurately and thoroughly. On occasion, if available, we may even offer corroborating provenance with a piece. We ship your purchase with extremely high confidence that you are getting exactly what you expected, or better.
Finally, it goes without saying that our business will better thrive with your positive feedback, word of mouth recommendations and a highly satisfied customer base. Therefore, ultimately, our success depends on your complete satisfaction, our primary goal. It is no coincidence that many of our clients return for additional purchases.
Shipping Issues
Since all sales are final, we highly recommend all shipments be thoroughly inspected before officially accepting responsibility for your item(s) by signature. If a shipping problem does occur, please contact the freight carrier immediately. All shipped items are photographically documented during shipment preparation to prevent shipping a damaged piece, so there will be corroborating evidence the item was damaged enroute, not at the source. Classic Elegance, LLC is not responsible for unforeseen delivery issues (such as “acts of God” or highway closures, traffic accidents, etc.) resulting in timing changes. Because one can never foresee every possibility, we reserve the right to make rare exception to our Return/Exchange policy. Please contact us if you wish to discuss a possible exception.
Other
You are responsible for any taxes charged by your State of Residence.
For Local Area Deliveries, please contact [email protected] to arrange for delivery.
Classic Elegance, LLC does not provide for purchase pick-up. All purchases are delivered.
Expedited Shipping
Expedited service is available. Please contact us at [email protected] with specifics so that we may obtain and provide you with the best timing available to meet your needs.
Our commitment to your privacy
Your privacy is important to us, therefore to better protect your privacy we provide this notice explaining our online information practices. Our web site also contains no objectionable material and is considered to be "child safe." We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Classic Elegance possible and to enhance your overall experience with our services. This notice is available at the bottom of every single page on the website.
What information do we collect? How do we use it?
Your information is not collected for use in any manner except for normal sales, accounting and shipping practices, or used to respond to inquiries. When you order, we need to know your name, e-mail address, mailing address, and/or phone number. This allows us to provide estimates, discuss a purchase or inquiry, process and fill orders, and provide notification of order status. Your phone number may be necessary for shipping or inquiry response. Phone numbers will not be used for sales calls. We do not make our customer list available.
If you supply us with your postal or email address online, you will only be contacted with regard to your specific inquiry. Please contact us at [email protected] if you have further questions.
Our website collects no session information. Any details you enter and submit, such as name, address, email address, etc. are used only for your specific inquiry or purchase.
Any information we do collect will be used in accordance with applicable laws to comply with legal requirements. If requested, we will use your postal/email address to send you information about products, services, or in support of a transaction. We may also use personal information for internal audits, research or analysis in order to operate and improve our technologies and/or services.
How do we protect customer information?
Personal information is not disclosed to third parties. Only that information which is needed to complete a transaction is required. Financial information with regard to purchases is handled exclusively through your own PayPal account in accordance with PayPal’s established policies and procedures.
Your e-mail address will never be sold to a third party. Occasionally, we conduct internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems. We restrict access to personal information to Classic Elegance employees and shipping agents who need to know that information in order to complete transactions or provide services.
Your consent
By using our web site, you consent to the collection and use of information by Classic Elegance LLC as stated above in this policy. Any change to our privacy policy will be posted on this page, covering what information we collect, how we utilize it and under what circumstances we may disclose it.
Tell us what you think
We always welcome your questions and comments about the security and privacy of your information. Please email us at [email protected].
TERMS OF USE
Indemnification
You agree to indemnify, defend, and hold harmless Classic Elegance, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your use (including negligent or wrongful conduct) by you or any other person accessing the site.
Dispute Resolution
By use of this site and/or our company's services, you agree to resolve any and all disputes or claims under the laws and jurisdiction of the State of Delaware.
Third-Party Links
In an attempt to provide increased value to our visitors, Classic Elegance, LLC may, from time to time, link to sites operated by third parties. However, even if the third party is affiliated with Classic Elegance, LLC, Classic Elegance, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Classic Elegance, LLC. These linked sites are only for your convenience and therefore access them at your own risk. Nonetheless, Classic Elegance, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
SHIPPING & HANDLING POLICY
Shipping Goals
Since all shipments were not “created equal”, our goal at Classic Elegance, LLC is to provide the best possible shipping experience for each specific purchase and delivery location.
Where We Ship
Classic Elegance LLC will ship to any accessible destination within the 48 Contiguous United States.
We do not ship outside the 48 Contiguous United States.
A destination is either Local Area or Non-local area.
Local Area is defined as within 250 Google Maps driving miles of our shop address.
Non-local Area is therefore defined as not within 250 Google Maps driving miles of Wilmington, Delaware.
How We Ship
For “Local Area Delivery”, Classic Elegance will provide direct delivery of your purchase using “White Glove” service via enclosed company truck or trailer.
For “Non-local Area Delivery", Classic Elegance will utilize a freight shipper of our choosing that provides similar “White Glove” delivery.
For Non-Freight class items, such as Journals, capable of traveling through mail, we use the US Post Office, Fed Ex or UPS.
Shipping & Handling fees are typically based on the purchased item’s crate dimensions, packaged final weight, and the final destination address and accessibility. Shipping can be a significant expense, but to keep things simple and less expensive to the customer, Classic Elegance charges a Flat Rate fee of $500 to cover all regular shipping charges for your order, per package shipped, regardless of distance. All shipments are completely inspected and photographed by Classic Elegance against pre-shipment damage.
Because our shipping process is designed to optimize a damage free delivery, please allow 7-10 days for shipping confirmation. We will provide tracking information when available.
Return/Exchange Policy
Classic Elegance LLC strictly maintains a “no returns or exchanges” policy. ALL SALES ARE FINAL. Refunds are not given for any reason on any invoice, no exceptions. Once your invoice remittance has cleared and your item(s) has/have been packaged for delivery, purchases cannot be canceled for any reason. We do not accept special orders. All items offered for sale by Classic Elegance, LLC are “as is”.
Why this policy? First, as protection against the unmitigated growth of fraud in the online marketplace, mounting business losses in unrecoverable goods as well as the rapid growth of payment disputes. We have extraordinary internal standards for quality in both restoration and care of our furniture. All pieces are thoroughly photographically documented as well as described in detail as to their condition when they are offered for sale. Purchases are also photographically confirmed as without damage or defect at the time of shipment.
Second, we custom make shipping crates made to fit each shipped item, lined with protective foam and secured in place within the crate. Each piece is bubble wrap protected and covered before the crate is sealed. We go to the same extraordinary lengths to package and document your furniture as we go in restoring it. Crating one item can take up to two days. It would be a waste of our time to spend a month restoring one chair, just to have it damaged in shipping.
Third, at Classic Elegance LLC, we go to extraordinary lengths to ensure you, our customers, understand what you are buying, can see exactly what the items look like from numerous angles and viewpoints in clear lighting, and that our furniture pieces are also verbally described honestly to the best of our knowledge, accurately and thoroughly. On occasion, if available, we may even offer corroborating provenance with a piece. We ship your purchase with extremely high confidence that you are getting exactly what you expected, or better.
Finally, it goes without saying that our business will better thrive with your positive feedback, word of mouth recommendations and a highly satisfied customer base. Therefore, ultimately, our success depends on your complete satisfaction, our primary goal. It is no coincidence that many of our clients return for additional purchases.
Shipping Issues
Since all sales are final, we highly recommend all shipments be thoroughly inspected before officially accepting responsibility for your item(s) by signature. If a shipping problem does occur, please contact the freight carrier immediately. All shipped items are photographically documented during shipment preparation to prevent shipping a damaged piece, so there will be corroborating evidence the item was damaged enroute, not at the source. Classic Elegance, LLC is not responsible for unforeseen delivery issues (such as “acts of God” or highway closures, traffic accidents, etc.) resulting in timing changes. Because one can never foresee every possibility, we reserve the right to make rare exception to our Return/Exchange policy. Please contact us if you wish to discuss a possible exception.
Other
You are responsible for any taxes charged by your State of Residence.
For Local Area Deliveries, please contact [email protected] to arrange for delivery.
Classic Elegance, LLC does not provide for purchase pick-up. All purchases are delivered.
Expedited Shipping
Expedited service is available. Please contact us at [email protected] with specifics so that we may obtain and provide you with the best timing available to meet your needs.