Shipping & Handling
Shipping Goals
Since all shipments were not “created equal”, our goal at Classic Elegance, LLC is to provide the best possible shipping experience for each specific purchase and delivery location.
Where We Ship
Classic Elegance LLC will ship to any accessible destination within the 48 Contiguous United States.
We do not ship outside the 48 Contiguous United States.
A destination is either Local Area or Non-local area.
Local Area is defined as within 250 Google Maps driving miles of our shop address.
Non-local Area is therefore defined as not within 250 Google Maps driving miles of our shop address.
Shop address: 3700 Centerville Rd, Wilmington, DE 19807.
How We Ship
For “Local Area Delivery”, Classic Elegance will provide free direct delivery of your purchase using “White Glove” service via enclosed company truck or trailer.
For “Non-local Area Delivery", Classic Elegance will utilize a freight shipper of our choosing that provides similar “White Glove” delivery.
For Non-Freight class items, such as Journals, capable of traveling through mail, we use the US Post Office, Fed Ex or UPS.
Shipping & Handling fees are typically based on the purchased item’s crate dimensions, packaged final weight, and the final destination address and accessibility. Shipping can be a significant expense, but to keep things simple and less expensive to the customer, Classic Elegance charges a Flat Rate fee of $500 to cover all non-local area shipping charges for your order, per package shipped, regardless of distance. All shipments are completely inspected and photographed by Classic Elegance against pre-shipment damage.
Because our shipping process is designed to optimize a damage free delivery, please allow 7-10 days for shipping confirmation. We will provide tracking information when available.
Return/Exchange Policy
Classic Elegance LLC strictly maintains a “no returns or exchanges” policy. ALL SALES ARE FINAL. Refunds are not given for any reason on any invoice, no exceptions. Once your invoice remittance has cleared and your item(s) has/have been packaged for delivery, purchases cannot be canceled for any reason. We do not accept special orders. All items offered for sale by Classic Elegance, LLC are “as is”.
Why this policy? First, as protection against the unmitigated growth of fraud in the online marketplace, mounting business losses in unrecoverable goods as well as the rapid growth of payment disputes. We have extraordinary internal standards for quality in both restoration and care of our furniture. All pieces are thoroughly photographically documented as well as described in detail as to their condition when they are offered for sale. Purchases are also photographically confirmed as without damage or defect at the time of shipment.
Second, we custom make shipping crates made to fit each shipped item, lined with protective foam and secured in place within the crate. Each piece is bubble wrap protected and covered before the crate is sealed. We go to the same extraordinary lengths to package and document your furniture as we go in restoring it. Crating one item can take up to two days. It would be a waste of our time to spend a month restoring one chair, just to have it damaged in shipping.
Third, at Classic Elegance LLC, we go to extraordinary lengths to ensure you, our customers, understand what you are buying, can see exactly what the items look like from numerous angles and viewpoints in clear lighting, and that our furniture pieces are also verbally described honestly to the best of our knowledge, accurately and thoroughly. On occasion, if available, we may even offer corroborating provenance with a piece. We ship your purchase with extremely high confidence that you are getting exactly what you expected, or better.
Finally, it goes without saying that our business will better thrive with your positive feedback, word of mouth recommendations and a highly satisfied customer base. Therefore, ultimately, our success depends on your complete satisfaction, our primary goal. It is no coincidence that many of our clients return for additional purchases.
Shipping Issues
Since all sales are final, we highly recommend all shipments be thoroughly inspected before officially accepting responsibility for your item(s) by signature. If a shipping problem does occur, please contact the freight carrier immediately. All shipped items are photographically documented during shipment preparation to prevent shipping a damaged piece, so there will be corroborating evidence the item was damaged enroute, not at the source. Classic Elegance, LLC is not responsible for unforeseen delivery issues (such as “acts of God” or highway closures, traffic accidents, etc.) resulting in timing changes.
Other
You are responsible for any taxes charged by your State of Residence.
For Local Area Deliveries, please contact [email protected] to arrange for delivery.
Classic Elegance, LLC does not provide for purchase pick-up. All purchases are delivered.
Expedited Shipping
Expedited service is available. Please contact us at [email protected] with specifics so that we may obtain and provide you with the best timing available to meet your needs.
